Terms & Conditions

Last updated 24.03.2023

Terms and Conditions - Mithila Haat

Welcome to Mithila Haat. This document is an electronic record in terms of Information Technology Act 2000 and published in accordance with the provisions of Rule 3 of the Information Technology Rules 2011 that require to publish the rules and regulations, privacy policy and terms of usage of Platform.

The platform is owned by Mithila Haat Private Limited, a company incorporated under the companies Act, 1956 with its registered office at Flat No. – 05, GR Floor, GST Sadan, Vill. – Harsuwar, PS – Harlakhi, Madhubani, Bihar, INDIA PIN – 847230 (hereinafter referred as “Mithila Haat”).

Mithila Haat is an online marketplace (website – https://mithilahaat.com and Application Mithila Haat) where registered seller can offer to sell their products to users (buyers) of website and application.

The agreement is applicable when a user accesses or utilises the services on platform. The agreement between user and company effective on date which website is accessed or application is downloaded, creating a legal binding between user and company.

 Eligibility to use the Platform

As per Indian Contract Act, 1872 only major (age of 18 onwards) can form legal contract and transact on platform.

As a Minor (under the age of 18) if you wish to transact on the platform, may be made by your legal guardian or parents.

User Account, Password and Security

You may utilise the platform either as a registered user or as a guest user. However, not all the sections of the platform will be accessible to guest users.

You shall be responsible for maintaining the confidentiality of your account details and all activities occur under your account. You must not share your log in details with anyone.

You provide any information that is untrue, inaccurate or incomplete such account details are not in accordance with these terms of use.

Your mobile number and email address is treated as primary identifier on the platform. Make ensure that both the information is up to date.

Product Information –

Sellers can list their products after prior registration as a seller on the platform in accordance with agreement, ensuring that the listed products do not infringe on intellectual property rights, proprietary rights or rights of publicity or privacy of others.

Sellers, in addition to this, are also bound by applicable Laws of India

Transaction and Communication

All commercial/contractual terms of sale are offered by sellers and agreed to sellers and buyers including without limitation, price, date, period, mode of delivery etc.

Policies related to returns, refunds, cancellation etc. will be updated from time to time. The company holds the rights to modify these policies as required on the platform without any permission from the users.

The Mithila Haat is only a platform that can be utilised by users to buy and sell products. It is providing a communication of contract between the seller and buyer.

User Conduct   

You agree, undertake and confirm that your use of the platform shall be strictly governed by the following binding principles –

You shall not host, display, publish, transmit or share any information which belongs to another person.

Your input data never be harmful, harassing, defamatory, invasive to another’s privacy, racially, ethnically objectionable, misleading and unlawful in any manner.

You shall never threaten the unity, integrity and sovereignty of India.

A user may be considered fraudulent if –

Misuse of another user’s primary identifier details.

Use of invalid Mobile number, email address and shipping address.

User refuses to pay for an order.

User with excessive returns

User fails to produce adequate documents for payment verification.

Intellectual Property Rights -  

All Content included on the platform such as texts, graphics, logos, images etc. is the property of Mithila Haat Private Limited and is protected by Laws of India.

Materials on the platform are only for your personal and non commercial use. You may not copy, republish, transmit and distribute in any way without the prior written consent of the owner i.e. Mithila Haat Private Limited.

Mithila Haat respects the intellectual property of others, if you feel your Trademark etc. has been infringed, you can contact us.


The Platform on as “as is” and “as available” basis, without any warranties of any kind, either express or implied, including but not limited to the warranties of merchantability, fitness non-infringement, accuracy, completeness, reliability, security, or availability. Mithila Haat Private Limited is not liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to the use of or inability to use the website or its services, or any errors, omissions, interruptions, defects, viruses, or delays in the website or its services, even if the business has been advised of the possibility of such damages.


Users agree to indemnify, defend, and hold harmless the business, its affiliates, partners, directors, officers, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees, including reasonable attorneys’ fees, arising from or related to the customers’ use of or access to the website or its services, or their violation of the terms and conditions, or their infringement of any rights of any third party.

Dispute Resolution

These Terms of Use and all transactions entered into on or through the platform and the relationship between you and Mithila Haat shall be governed in accordance with the laws of India without reference to conflict of laws principles